Every enquiry. One complete history.
Web forms, WhatsApp, calls, email and walk-ins all arrive in the same place. Each enquiry carries its customer, source, owner, status, priority and every interaction that followed.
One list for every channel.
Filter the way you actually work, by stage, source, owner, priority or value. Save the filters you use daily.
| ID | Customer | Source | Owner | Priority | Status |
|---|---|---|---|---|---|
| ENQ-000125 | Rajesh Kumar | Website | Priya S. | High | Negotiation |
| ENQ-000126 | Priya Nair | Arun M. | Normal | New | |
| ENQ-000127 | Zen Labs | Referral | Priya S. | High | Qualified |
| ENQ-000128 | Karan Mehta | Phone | Unassigned | Medium | New |
| ENQ-000129 | Meera Iyer | Dev K. | Normal | Stale |
Quick filters
Rajesh Kumar
ENQ-000125 · Website · 2 Sep, 10:12Customer information
Assignment
| Field | Value |
|---|---|
| Property type | Apartment |
| Configuration | 2 BHK · 11th floor |
| Budget | ₹40,00,000 – ₹45,00,000 |
| Financing | Home loan pre-approved |
Everything about the enquiry, on one screen.
Open an enquiry and you see the customer, the requirement, who owns it, where it stands and what happens next, without opening three other screens.
- Customer information contact details, city, company and captured form fields
- Requirement the actual ask, in the words the customer used
- Assignment owner and team, changeable in one click
- Status new, contacted, qualified, quoted, negotiation, won or lost
- Priority normal, medium or high, with SLA timers
- Linked records quotation, invoice and payment shown inline
The full story, in order.
Every call, message, meeting, note, quotation and payment sits on one timeline, so nobody has to ask what happened last week.
Activity timeline
Rajesh Kumar · ENQ-000125Follow-up history
Response discipline
Notes
Bring every channel into the same list.
No matter how the enquiry arrives, it becomes a Folow record with the same fields, workflow and reporting.
Website forms
Embedded forms, landing pages and campaign forms write straight into Folow with source and UTM captured.
Enquiries that start in a WhatsApp chat become records with the conversation attached.
Phone
Log a call while you talk, or let the telecaller capture it for you.
Forward an enquiry mail or connect your inbox to create records automatically.
Walk-in
Front-desk entry with quick fields so nothing is left on paper.
Referral
Track who referred the customer and what they referred.
Route the work before it piles up.
Unassigned enquiries are where deals quietly die. Folow distributes them and tells you when someone is falling behind.
Distribution rules
Round robin, by source, by region, by product or by current workload. New enquiries reach the right person immediately.
No more “who has this?”Priority and SLA
Mark an enquiry urgent, set a response target, and Folow escalates when the target is missed.
Urgent work stays urgentDuplicate detection
Folow flags repeat enquiries and existing customers so you don't restart a conversation you already had.
One customer, one recordFind anything instantly
Search by name, phone, email, ID, requirement, source or any custom field you have added.
Answers in secondsList, board and calendar
Switch between table, stage board and calendar view without changing a single record.
The view you need, when you need itFields that match your business
Add custom fields, sections and dropdowns to the enquiry form and the enquiry screen.
Your process, recorded properlyStop losing enquiries. Start converting them.
Put every enquiry, customer and follow-up in one place from day one.