Turn a WhatsApp chat into a complete enquiry.
Most businesses answer WhatsApp by hand, one message at a time, and the details end up scattered across a chat thread nobody can search. Folow runs the conversation for you: the customer scans a code, sends a first message, answers your questions one at a time, and the finished enquiry lands in Folow with the whole transcript attached.
Six steps from a scan to a qualified enquiry.
Nothing for the customer to install and nothing for your team to retype.
They scan your code
A QR code on your brochure, showroom screen, invoice or website opens a WhatsApp chat with your business number. No app, no form, no login.
They say hello
The customer sends a first message in their own words. Folow reads it and starts the enquiry from there, so nothing is retyped.
Folow asks the questions
Your own fields, asked one at a time: name, requirement, budget, location, timeline. One question per message keeps it easy to answer on a phone.
They answer by typing or tapping
Options arrive as tappable buttons, dates as a date picker, and free text when you need it. Nothing to install, nothing to format.
The enquiry is confirmed
Folow repeats the answers back as a summary and asks for a correction if anything is missing, so your team never calls to verify the basics.
It lands in Folow
The enquiry is created with source, stage, owner, priority and the full transcript attached. Your first follow-up task is scheduled automatically.
From a scan to a sent enquiry.
Four beats, about ten seconds, no app for the customer to install and no typing for your team.
A visitor lifts their phone and points it at the code on your brochure, screen or showroom.
What the camera sees
The code is read and WhatsApp opens a chat with your number. The customer never leaves the conversation.
Asked one at a time
They send one message. Folow replies with your questions, one per message, and they answer by tapping.
ENQ-000131
Created just nowThe enquiry is created with the transcript attached, the stage and owner already set, and the first follow-up booked.
The enquiry, with its context already attached.
The conversation does not disappear into a chat thread. It arrives as a record your team can work, assign and report on.
| Field | Captured from the chat |
|---|---|
| Customer name | Meera Iyer |
| Requirement | 2 BHK apartment in Andheri |
| Budget | ₹40 to 45 lakhs |
| Possession needed | March next year |
| Phone | +91 98xxx 12345 |
| Consent | WhatsApp opt-in captured |
Set automatically on creation
Attached to the enquiry
Faster for the customer. Cleaner for your team.
The conversation runs at the speed people actually reply, and lands in your system already structured.
Answers at 2am
The flow runs while you are closed, so enquiries are captured, qualified and queued before your team logs in.
Your language
Ask in the language your customers actually use. Folow replies in the same language and translates for your team.
You choose the questions
Pick the fields once. Every conversation collects exactly those, in the order that gets you a qualified enquiry fastest.
Handover to a human
At any point the customer can ask for a person, or you can set a threshold, and the chat transfers with the context intact.
Re-engage on WhatsApp
Send quotations, reminders and payment links down the same chat thread, and log the reply against the enquiry.
Consent recorded
The opt-in, the number and the timestamp are stored with the enquiry, so consent is provable and exportable.
Before you set it up.
Do customers need to install anything?
No. The QR code opens WhatsApp, which is already on their phone. If they have no app, WhatsApp Web handles it in the browser.
What if they leave the chat halfway?
Folow saves the partial answers against the customer profile and sends one reminder on WhatsApp. Starting again resumes from where they stopped.
Can we change the questions later?
Yes. Edits apply to the next conversation, and you can run two versions side by side to compare completion rates.
Does it work for a multi-branch business?
Each branch can have its own QR code, number and question set, and the enquiry is routed to that branch automatically.
Let the chat do the typing.
We will build your first WhatsApp enquiry flow with your own questions during your demo.